All’s Well That Ends Well
January 18, 2009
I was recently the victim of fraud. Some jerk got a hold of my debit card number and used it to make some purchases. It is hard to make a profile on the guy because his purchases were for Senior Service, Playboy Magazine, Columbia House DVD, and Hallmark, Inc. I thought I had a profile until the movies showed up. That’s right, the jerk also had one of my past mailing addresses. So, I got a call from someone saying that a package arrived for me. When I picked it up from my former residence, it was from Columbia House DVD. Within I found seven movies: Goonies, The Italian Job, Slither, Elmo in Grouchland, The Fog, The Italian Job, and Cloverfield. No, that isn’t an error, there were two copies of The Italian Job. What the mess?
Well, after two weeks of continual (but not continuous) calls to Wells Fargo, I think the issue is resolved. I’ve got new cards, I didn’t have to close any bank accounts, and I got a free lollipop from one of the bank workers at the local branch.
Then there are the movies. I wrote Columbia House an email explaining the predicament and asked them where I should send the movies. Their reply was simple: we’ll close the account; you keep the movies. Cool, no?
So, if you are interested in any of the movies, make me an offer.
January 23, 2009 at 6:02 PM
Hi grantbushman-this is Joel from Wells Fargo. These things can take time to resolve and it’s good to hear it all ended well. I hope your customer service was a sweeet as the lollipop. We appreciate your business. Please let us know if we can help you in the future.
March 13, 2009 at 2:29 PM
Hi grantbushman-this is Adam from Parlant Technology. I have been assigned to monitor the web for any references to my company and ensure that we maintain positive relations with our customers, and maintain goodwill across the country. There are about 50 people in my “Corporate Image” department. Our salaries cost the company just under $2 million a year, not to mention our equipment, supplies and space rental costs. That is money that our shareholders don’t get, and our customers have to pay for. We consider it an investment, because we will help our image for the future and make more money. I suppose we could invest that $2 million in better service or technology, but hey, I am not the boss.